FAQ

Delivery times depend on your location:

• France & Europe : 5 to 7 business days
  
• International : 7 to 16 business days
  

👉 Each order is custom-made , which includes:

• wood preparation
  
• printing your photo
  
• quality control
  
• the careful packaging
  
  Delivery details and tracking information will be sent to you by email as soon as the shipment is dispatched.
  
  

It's very simple:

1. You choose your wooden block size
   
2. You upload your photo directly to the product page
   
3. We print your image directly onto the wood , without glue or film
   

Each piece is unique , created especially for you.

You can send:

• family photos
  
• travel souvenirs
  
• wedding photos
  
• photos of children
  
• photos of animals
  
• portraits
  
• important life moments
  

💡 Quality tip :

The sharper, brighter and better quality the photo, the more accurate, detailed and faithful the print on the wood will be to the original image .

A high-resolution photo guarantees a more beautiful, richer, and more durable final result.

We accept:

• Bank card (Visa, Mastercard, etc.)
  
• PayPal
  
• Google Pay / Apple Pay
  
• Other secure methods depending on your country
  

🔒 All payments are 100% secure .

As the products are personalized and made to order , they cannot be returned, except in the case of a defect or error on our part.

If you encounter a problem, contact us: we'll always find a solution 🤍

Yes. Your photos are:

• used only to manufacture your order
  
• stored securely
  
• never shared or resold
  

Your privacy is a priority.

You can contact us at any time via our Contact page .

We respond quickly and with pleasure ✨